strategy

The Swiss Cheese Model of Engagement: How a multilayered strategy makes sure no one is left behind

Just like Swiss cheese, any information dissemination medium has holes. But, if you use enough pieces of cheese, or mediums, all the holes will be covered. Within the context of community engagement, applying a multilayered strategy ensures that any audiences that fall within the gap of one medium, are captured in another

Engagement takes all forms

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From traditional, face to face facilitation and engagement methods to screens with multiple faces and muted microphones – Cultural Perspectives have been adaptive and innovative in our approach to engagement practices.

Most recently our Engagement team were appointed by the NSW Child Death Review Team (CDRT) to facilitate the planning and development of key CDRT strategic and narrative documents. Our team utilised a segmented methodology to ensure the final deliverables were informed and endorsed by all CDRT members.

In a time of COVID and adapting to meet the scarce time and resources of CDRT members, methodology applied digital engagement tools for the purpose of gathering data, facilitating, and developing final documents in a timely manner.

The outcomes from this approach have formed part of the key strategic documents, developed as the NSW Child Death Review Team Charter and NSW Child Death Review Team Code of Conduct, which can be found here.

At Cultural Perspectives, engagement is a skill without cultural bounds.  

DiverseWerks Multicultural Plan for Newcastle City Council Helping Pave the Way for Refugees

DiverseWerks provided consultancy services to Newcastle City Council to develop a Multicultural Plan, which is strengthening the social fabric of the community and now supporting refugees to settle in the area with ongoing support and mentoring.